Support Services
Unparalleled IT support services for businesses.
Unparalleled IT support services for businesses.
From personalized support plans to easy-to-use request tracking, XenTegra simplifies IT support without compromising depth or quality. With guaranteed response times, warm handoffs to senior engineers, and flexible service levels, your IT operations stay consistent, responsive, and secure—so your team can stay focused on business growth.
Your business relies on technology every hour of the day. We make sure it works—every hour of the day.
From Pro to Custom, our support tiers cover everything from basic troubleshooting to enterprise-wide support across platforms like Citrix, Microsoft 365, Salesforce, and more.
Our U.S.-based team of certified professionals ensures fast, knowledgeable, and personalized responses—98% of calls are answered within 60 seconds.
Our easy-to-use support platform allows users to submit and track requests efficiently, ensuring transparency and responsiveness at every step.
As your trusted technology partner, we are committed to providing robust support and services tailored to meet the demands of your evolving business landscape. Our diverse range of plans, from Pro to Custom, are meticulously designed to cater to various operational needs, ensuring that whether you are looking for fundamental support or round-the-clock comprehensive care, we have the right solution for you.
| Pro | ProPlus | Ultimate | Custom | |
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| Citrix | ||||
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Experience reliable and secure virtual app and desktop delivery with our Pro plan, and enjoy enhanced 24/7 support with ProPlus and Ultimate; tailor your Citrix support to specific needs with our Custom option. |
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| ServiceNow | ||||
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Streamline your workflows and elevate service management with ServiceNow, supported across all tiers, and benefit from dedicated account management in our Ultimate and Custom plans. |
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| IGEL | ||||
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Optimize your endpoint management with IGEL’s simple and secure solutions, available from Pro to Custom plans, ensuring your network stays robust and agile. |
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| Fortinet | ||||
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Secure your networks with Fortinet’s cutting-edge cyber security products, covered in our Pro plan, with round-the-clock monitoring available in ProPlus and beyond. |
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| Tanium | ||||
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Get comprehensive endpoint security and systems management with Tanium, starting with our Pro plan, and receive personalized support with our Custom offering. |
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| Nutanix | ||||
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Deploy Nutanix’s hyper-converged infrastructure solutions with ease on any plan, and get additional technical support as you scale up to Ultimate or Custom. |
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| PrinterLogic | ||||
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Implement PrinterLogic’s printer and driver management for streamlined operations included in all plans, with additional strategic insights in our Custom plan. |
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| LogicMonitor | ||||
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Monitor your entire IT infrastructure with LogicMonitor on any plan, and get access to a technical account manager with our Ultimate and Custom plans. |
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| Microsoft 365 | ||||
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Empower your workforce with Microsoft 365’s suite of productivity tools available across all plans, complemented by enhanced support options in ProPlus and above. |
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| Omnissa | ||||
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Don’t wait for downtime to derail your business. Fill out the form to connect with a XenTegra expert and discover the support plan that fits your business best. We’ll help you take control of your IT environment with white-glove service and trusted expertise.
Plans vary by tier but can include 24/7/365 support, warm handoffs to senior engineers, platform-specific expertise (Citrix, Microsoft, VMware, etc.), SLA-backed response times, and custom reporting.
If you want clarity on which tier aligns with your business needs, our XenTegra IT experts are here to help.
Absolutely. Our support plans cover a wide range of platforms including Microsoft 365, VMware, Salesforce, Fortinet, IGEL, Nutanix, and more.
We answer 98% of support calls within 60 seconds. Our support model ensures your request is quickly acknowledged and routed to the right expert.
We answer 98% of support calls within 60 seconds. Our support model ensures your request is quickly acknowledged and routed to the right expert.
In this episode of IGEL Weekly, hosts Stuart Donnelson and Chris Feeney break down the biggest announcements from IGEL NOW & NEXT 2026 in Miami. From the evolution of the …
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